Frequently Asked Questions
Find answers to common questions about our DJ gear and services
Do your controllers come with software licenses?
Most Pioneer DJ controllers include a license key for rekordbox or are hardware-enabled for Serato DJ Pro. Please check the specific product specifications for details.
Are the products covered by a warranty?
Yes, all new hardware comes with a standard 1-year manufacturer warranty covering defects in materials and workmanship.
Can I update the firmware on my CDJ or mixer?
Absolutely. You can download the latest firmware updates from our support section and install them via USB to ensure peak performance.
Do you offer technical support for setup?
Yes, our technical team is available to assist with initial hardware configuration and driver installation issues.
Are your products voltage-universal?
Most professional gear supports 110V-240V, but we recommend verifying the power specifications on the product page before purchasing for international use.
Can I use these controllers with a mobile device?
Many of our entry-level and mid-range controllers are compatible with the rekordbox mobile app and Algoriddim djay via iOS or Android.